Honest Tech Services AI Transparency Statement

1. Overview

At Honest Tech Services, we leverage Artificial Intelligence (AI) and automation technologies to enhance operational efficiency, proactively address security risks, and improve the quality of customer interactions. Our use of AI includes automated email security, streamlined communication through proofreading and simplification ("De-Techiefication"), and responsive helpdesk automation. This approach ensures our services remain clear, secure, and effective, freeing your resources for more important tasks.

2. AI Usage

To provide robust technology solutions, we utilize several AI-driven tools and platforms:

  • Monitoring and Management:
     AI automates system monitoring, proactively identifies issues, and applies maintenance tasks to reduce downtime and prevent problems before they affect your business.

  • Email Security:
     Sophos and Ironscales utilize advanced AI models to identify and filter email threats in real-time, protecting your organization against phishing, spam, and malware.

  • Helpdesk Automation:
     SuperOps and HighLevel assist with automated ticket management, efficient routing, acknowledgment notifications, and structured information updates, significantly enhancing response times.

  • Intelligent Communications:
     Tools such as OpenAI’s ChatGPT and Google Gemini support our internal communications by proofreading, simplifying technical jargon, and ensuring clarity across customer-facing reports and documentation.

3. Benefits to Clients

Our integration of AI delivers tangible advantages, including:

  • Enhanced Efficiency:
     Automation ensures quicker identification and resolution of technical issues, significantly reducing downtime and improving productivity.

  • Improved Security:
     Proactive, real-time threat detection powered by sophisticated AI algorithms helps protect your digital environment from emerging cyber threats.

  • Cost-Effectiveness:
     AI automation reduces manual labor costs and helps identify potential issues before they result in expensive outages or breaches, lowering overall operational expenses.

  • Better Communication:
     Automated proofreading and simplification ensure communications are consistently clear, reducing misunderstandings and enhancing client interactions.

4. Data Protection Practices

We follow strict data-protection protocols when deploying AI:

  • Data Minimization:
     We collect only essential data required for AI functionalities.

  • Anonymization/Pseudonymization:
     All data processed by AI is anonymized or pseudonymized to minimize sensitivity and protect client privacy.

  • Access Controls:
     Only authorized personnel have access to data processed or generated by AI.

  • Secure Infrastructure:
     Data handled by AI tools is protected through encryption, secure API integrations, and industry-standard storage security measures.

  • Training Control:
     While Ironscales and Sophos send anonymized data to their models, we strictly forbid generative AI from training on identifiable client data. Clients may request the exclusion of their anonymized data from these training processes at any time.

5. Compliance & Regulatory Alignment

Honest Tech Services adheres closely to leading industry standards, aligning our practices with:

  • HIPAA:
     Individually Identifiable Health Information (IIHI) never interacts with AI-driven systems, and Honest Tech Services does not process IIHI.

  • ISO 27001 & SOC 2:
     Although not formally certified, our data management practices align with these stringent security standards to ensure the highest level of integrity and reliability.

6. Transparency & Accountability

We prioritize clear and understandable AI-driven decisions:

  • We maintain rigorous human oversight to monitor and validate all AI actions.

  • Upon request, we provide detailed AI Usage Reports, clarifying the role and decision-making process of AI in managing client systems.

7. Risk Management & Ethical Use

Our approach to AI emphasizes responsible, secure, and ethical implementation:

  • Quarterly Internal Audits: Regular internal assessments to ensure AI functions safely, effectively, and ethically.

  • Proven AI Models Only: We exclusively deploy established AI technologies proven for reliability and data security.

  • No Unsupervised AI Access: AI does not have unsupervised or unattended access to client data.

  • Tool, Not Goal: AI is a valuable resource for solving problems, not a standalone solution or end goal.

8. Client Rights and Control

Clients retain complete control over their data and AI preferences:

Clients retain full control over their data and AI usage preferences. You may request adjustments or exclusions from specific automated processes at any time.

9. Incident Response and Breach Notification

We have robust processes for managing AI-related data incidents or malfunctions. For example, we previously experienced a scenario involving an AI-driven invoicing system misconfiguration, which resulted in incorrect invoice statuses and notifications. Upon discovery, we immediately disabled payment links, transparently communicated the issue to affected clients, and provided corrected statements the same day. Such proactive and transparent responses guide our approach to handling potential future incidents.

10. Contact Information

For questions or concerns regarding AI usage, data handling, or our transparency practices, please reach out to us directly:

Email: privacy@honesttechservices.com