TERMS OF SERVICE

Last Updated: May 20, 2025 

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer" or "you") and Honest Tech Services, LLC ("Company," "we," "us," or "our"). By scheduling an appointment, using our services, purchasing products, or otherwise engaging with Honest Tech Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. 

If you do not agree to these Terms, you must not use our services or proceed with any engagements. 

1. Definitions 
In these Terms, capitalized terms have the following meanings: 

1.1 “Agreement” means these Terms of Service and any exhibits or policies expressly incorporated herein. 
1.2 “Customer” means the individual or entity identified on the applicable invoice or service order. 
1.3 “Services” means the work described in an invoice, service order, or work authorization, including diagnostics, repair, installation, consulting, and maintenance. 
1.4 “Invoice Due Date” means fifteen (15) days after the date of the invoice, or any other date expressly stated thereon. 
1.5 “Grace Period” means the fourteen-day period immediately following the Invoice Due Date. 
1.6 “Late Fee” means a fee of five percent (5%) per month on any undisputed past-due balance, calculated daily after the Grace Period. 
1.7 “Privacy Policy” means the privacy policy of Honest Tech Services, LLC 

2. SCOPE OF SERVICES 

Honest Tech Services provides a range of technical solutions, including but not limited to: 

• Computer and network repair, setup, and maintenance. 

• Onsite and remote IT support. 

• Business technology consulting. 

• Hardware and software installation. 

• Network security and data protection services. 

Services are provided on an "as-is" and "as-available" basis. Honest Tech Services does not guarantee uninterrupted access to services and shall not be held liable for any downtime, errors, or service interruptions beyond our control. 

Honest Tech Services reserves the right to modify, suspend, or discontinue any aspect of its services at its sole discretion, with or without notice. 

3. APPOINTMENTS AND SERVICE TERMS 

3.1 Customer Responsibilities 
Customers engaging Honest Tech Services agree to: 

• Provide a safe, clean, and accessible work environment for our technicians; 

• Secure and restrain pets or any potential hazards; 

• Ensure proper access to equipment, workspaces, and permissions for service; 

• Back up all critical data before service. Honest Tech Services shall not be responsible for any data loss incurred during service. 

3.2 Cancellations and Rescheduling 
Customers must cancel or reschedule appointments at least twenty-four (24) hours before the scheduled start time. In the event of a same-day cancellation by the Customer, fifty percent (50%) of the diagnostic deposit shall be retained by Honest Tech Services.  

If Honest Tech Services must reschedule an appointment due to illness, equipment failure, extreme weather, or other unforeseen circumstances, the Customer will be offered the choice of a new appointment date or a full refund of any diagnostic deposit paid. 

3.3 Right to Refuse Service 
Honest Tech Services may refuse, discontinue, or terminate service if: 

• the work environment is unsafe, unsanitary, or otherwise unsuitable; 

• the Customer or any individuals at the service location engage in threatening, harassing, or disruptive behavior; 

• the requested services exceed Honest Tech Services’ legal or professional capabilities; or 

• the Customer otherwise breaches these Terms. 
  In any such case, Honest Tech Services will have no obligation to issue a refund. 

4. DEVICE HANDLING AND STORAGE 

4.1 Device Protection and Liability 
Honest Tech Services will exercise reasonable care in handling customer devices. However, we shall not be held responsible for damages, malfunctions, or failures not directly caused by gross negligence or willful misconduct. 

4.2 Abandoned Devices 
Devices left unclaimed 90 days after service completion shall be deemed abandoned. Honest Tech Services reserves the right to dispose of, resell, or recycle abandoned devices to recover costs associated with storage and service. 

5. ESTIMATES, PRICING, AND MODIFICATIONS 

5.1 Estimates 
All estimates are valid for fifteen (15) days from the date of issue and are subject to change based on availability or market conditions. 
Approval of an estimate constitutes acceptance of the services or products described therein. Any modifications or additional work requested after acceptance may result in revised pricing. 

5.2 Project Modifications 
Any changes to the scope of work must be submitted to HTS in writing. Honest Tech Services reserves the right to adjust project timelines, pricing, and resource allocation based on approved modifications. 

5.3 Payment Terms and Late Fees 

Invoices are due within fifteen (15) days of the invoice date, or as otherwise specified on the invoice.  

A grace period of fourteen (14) days after the due date applies before late fees accrue. Any undisputed past-due amount remaining unpaid at the end of the grace period will incur a late fee of five percent (5%) per month, calculated daily, from the first day after the grace period until paid in full.  

Any overpayment will be credited to the Customer’s account for future services; refunds will not be issued in cash. The Customer is responsible for all costs of collection, including reasonable attorneys’ fees. 

6. DATA PRIVACY AND SECURITY 

6.1 Temporary Data Handling 
Customer data temporarily stored during service shall be deleted within 24 hours following service completion unless otherwise agreed in writing. 

6.2 Confidentiality 
Honest Tech Services maintains strict confidentiality regarding customer data and business information. However, we shall not be liable for breaches, leaks, or unauthorized access caused by external threats, third-party actions, or unforeseen cyber incidents. 

6.3 Long-Term Data Storage 
For customers opting for long-term data storage services, data shall be retained only while fees are current. Unpaid storage fees exceeding 60 days may result in permanent deletion of stored data. 

6.4 California Privacy Rights 
To the extent applicable, Honest Tech Services complies with the California Consumer Privacy Act (CCPA). California residents have the right to request disclosure of the personal information we collect, correct or delete that information, and opt out of its sale. To exercise these rights, or for more information on our privacy practices, please visit our Privacy Policy at https://www.honesttechservices.com/privacy-policy 

7. LIABILITY AND INDEMNIFICATION 

7.1 Limitation of Liability 
To the fullest extent permitted by law, Honest Tech Services shall not be liable for: 

• Loss of data, files, or software resulting from service. 

• Business losses, revenue loss, downtime, or incidental damages arising from service delays or failures. 

• Any consequential or indirect damages, including loss of reputation, loss of contracts, or third-party claims. 

7.2 Customer Indemnification 
The customer agrees to indemnify, defend, and hold Honest Tech Services harmless from any claims, losses, damages, or expenses arising from: 

• Faulty equipment provided by the customer. 

• Misuse of Honest Tech Services' intellectual property, documentation, or proprietary solutions. 

• Unauthorized third-party use of services provided. 

8. INTELLECTUAL PROPERTY 

All tools, software, documentation, methods, and techniques developed, used, or provided by Honest Tech Services remain the exclusive property of Honest Tech Services. Customers are prohibited from copying, modifying, or redistributing any intellectual property without prior written consent. 

9. FORCE MAJEURE 

Honest Tech Services shall not be liable for any failure or delay in the performance of its obligations under these Terms (excluding payment obligations) to the extent such failure or delay is caused by events beyond its reasonable control, including without limitation natural disasters, fires, floods, storms, earthquakes, pandemics, acts of war or terrorism, labor disputes, government actions, cyberattacks or other technical failures, power outages, supply-chain interruptions, or any other cause beyond the parties’ reasonable control. 

10. DISPUTE RESOLUTION AND GOVERNING LAW 

10.1 Informal Resolution 
Both parties agree to make good-faith efforts to resolve disputes informally before pursuing formal legal action. 

10.2 Arbitration 
If a dispute cannot be resolved informally, it shall be submitted to binding arbitration in Humboldt County, California, under the rules of the American Arbitration Association. This section does not prevent either party from pursuing claims in small claims court. 

10.3 Governing Law 
These Terms shall be governed by and interpreted in accordance with the laws of the State of California. 

11. Severability and No Waiver 

Severability. If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, that provision will be construed to reflect the parties’ original intent, and the remaining provisions will remain in full force and effect. 
No Waiver. No failure or delay by Honest Tech Services in exercising any right under these Terms shall operate as a waiver of that right or any other right. 

12. Entire Agreement and Assignment 

Entire Agreement. These Terms, together with any policies expressly incorporated herein by reference, constitute the entire agreement between the Customer and Honest Tech Services regarding the subject matter herein and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written. 

Assignment. The Customer may not assign or transfer its rights or obligations under these Terms without the prior written consent of Honest Tech Services. Honest Tech Services may freely assign or delegate its rights and obligations under these Terms without the Customer’s consent. 

13. Notices  

All notices under these Terms must be in writing and are deemed given when delivered in person (with confirmation of receipt), by certified mail (return receipt requested), or by email (with confirmation of transmission) to the addresses below: 

• To Honest Tech Services: 350 E Street, Ste. 403, Eureka, CA 95501 (Attention: Legal Department) or support@mc.honesttechservices.com 

• To the Customer: the address or email specified on the applicable invoice or service order.