Managed Technology Services

Managed Technology Services provide proactive, subscription-based oversight of your IT environment. This includes continuous system monitoring, patch and update management, secure cloud and on-premises backup, user help-desk support, and regular performance reviews—all designed to keep your applications, networks, and devices running smoothly with minimal downtime.

Under a Managed Technology plan you receive 24/7 network and device monitoring, automated patch deployments, endpoint protection updates, secure data backups, and unlimited user support via phone, chat or email. Regular health checks and monthly performance reports ensure that potential issues are caught and resolved before they impact your business.

Specialized monitoring software continually checks system health metrics—CPU load, disk capacity, security alerts and network latency—and automatically applies approved updates and security patches. When an alert indicates a potential fault, a remote session is opened to diagnose and remediate the issue before it becomes critical.

Service-level agreements guarantee response times—typically one hour for critical incidents and four hours for standard tickets. Each month you’ll receive a concise report showing system uptime, security event summaries, patch compliance rates and backup status, along with prioritized recommendations for ongoing improvements.

Fees are usually quoted as a flat monthly rate based on the number and type of devices under contract, vessel size, and service tier. This predictable pricing helps budget for ongoing upkeep. Discounts apply for multi-year commitments or fleet-wide agreements.

Simply provide a list of your critical devices, servers and software requirements. A tailored proposal will outline scope, pricing and the onboarding timeline. Once approved, monitoring agents are deployed remotely and an initial health assessment is performed to establish baselines—so you can begin benefiting from continuous protection and support immediately.