On-Site Technical Support

On-Site Technical Support covers hardware diagnostics and repairs, software installation and updates, network and Wi-Fi troubleshooting, peripheral setup (printers, scanners, etc.), workstation optimization, and equipment relocations. Whether it’s a laptop, desktop, server, or network device, on-site visits ensure issues are addressed where they occur.

Simply contact support via phone or email with a brief description of the issue and your preferred visit window. A support coordinator will confirm availability, provide an estimated arrival time, and send a pre-visit checklist to help streamline the service call.

During each visit, we’ll perform a focused assessment of the reported issue, implement corrective actions—such as repairing hardware faults, reconfiguring network settings, or reinstalling applications—and validate functionality before departure. If additional parts or extended work are required, you’ll receive a clear recommendation and cost estimate.

Most service calls are completed within one to three hours, depending on issue complexity. Simple tasks like printer setup or virus removal often finish in under an hour, while more involved network troubleshooting or hardware repairs may require additional time. An upfront time estimate is provided when the visit is scheduled.

On-Site Technical Support is billed at a flat hourly rate, with a minimum one-hour charge per visit. Travel time and mileage may apply for locations outside our standard service area. After assessing the situation, any parts or extended labor beyond the initial scope are quoted separately for your approval.

To maximize efficiency, please ensure that affected devices are powered on and accessible, any relevant passwords or login credentials are available, and work areas are clear of obstructions. If possible, provide a brief summary of recent changes or error messages so the on-site service call can begin without delay.