Remote Technical Support

Remote Technical Support covers troubleshooting and resolving software issues, operating-system updates, application installation and configuration, malware scans and removal, email and printer setup, network performance tuning, and user-account management—all performed over a secure internet connection without needing an on-site visit.

After you contact us to schedule, we send a one-time access code and a link to our secure client. You enter the code, we establish an encrypted connection to your screen, and then diagnose and address the issue in real time—while you watch and approve each step.

Most software-related tasks: operating-system repairs, application errors, network configuration tweaks, email and printer setups, account and permission issues, performance slowdowns, and basic file-recovery tasks. Hardware failures (like broken components or wiring faults) still require an on-site visit.

A computer with a reliable internet connection and administrative login rights, plus speakers or a headset for two-way audio. Please close confidential documents before we start and have any relevant passwords handy so the session can begin immediately.

Simple fixes often finish in 15–30 minutes. More involved tasks—such as complex performance optimization or network reconfiguration—may take up to an hour. We’ll give you an estimated session length when you book, and keep you informed if more time is needed.

Yes. Every session uses end-to-end encryption and multi-factor authentication. Access is granted only while you’re present and authenticated; no back-door or persistent access is maintained. We don’t store your passwords, and your data remains on your device unless you explicitly share filess